To offer you the best and fastest support, we have automated some processes for you. If you have any questions about cultivation, you might find the answer in our FAQ . Otherwise, please select one of the following areas:
Unfortunately, for accounting reasons it is not possible to change an order that has already been paid for.
Has your order not yet been shipped? Please send us a short email stating your order number.
Has your order already been shipped? Please click here: Cancel order / Return
As soon as your package has been picked up by our shipping partner (DHL or UPS), you will receive an email with tracking information. After one day, you will usually find the estimated delivery date via the tracking link. You will then receive another email on the day of delivery and again at the time of delivery.
Note: For data protection reasons, we cannot make any changes to the delivery of your order. However, our shipping partners now offer many options, such as changing the delivery day, etc.
DHL shipment tracking: Link
UPS shipment tracking: Link
Please click here: Complaint or return
Do you have questions about our product range or other questions about seeds, sprouts, and Microgreen ? Take a look at our FAQs and blog posts ; you might find your answer there.
If you haven't found what you're looking for, feel free to contact us here.
